Privacy Policy

Studio Ri Interiors respects your privacy and is committed to handling personal information carefully, responsibly and transparently. This Privacy Policy explains how Studio Ri Interiors collects, uses, holds, stores, discloses and protects personal information when you visit our website, submit an enquiry, download a resource, join a waitlist, subscribe to our mailing list, book a consultation, purchase a service, complete a questionnaire, communicate with us, engage our services, or otherwise interact with Studio Ri Interiors. In this Privacy Policy, "Studio Ri", "Studio Ri Interiors", "we", "us" or "our" refers to Studio Ri Interiors. "You" or "your" refers to any person who uses our website, submits information to us, communicates with us or engages our services. By using our website, submitting information to us, purchasing a service or engaging Studio Ri Interiors, you agree to the handling of your personal information in accordance with this Privacy Policy.

While small businesses are not always required to comply with the Privacy Act 1988 (Cth), Studio Ri Interiors aims to handle personal information in a manner consistent with the Australian Privacy Principles as a matter of good practice and respect for the people we work with. We only collect personal information that is reasonably necessary for our business, services, communications, legal obligations or related purposes. We do not sell your personal information. We do not disclose your personal information to third parties for their own marketing purposes.

The types of personal information we collect will depend on how you interact with Studio Ri Interiors and the nature of the service, enquiry or communication. We may collect personal information including: - your name; - email address; - phone number; - suburb, state, country or general location; - postal address; - project address or property location, where relevant; - information submitted through website forms; - enquiry details; - waitlist or newsletter subscription details; - consultation details; - design brief information; - questionnaire responses; - information about your builder, build stage, prestart timeframe, supplier ranges, specifications or project status; - information about your home, floor plans, builder plans, selections, finishes, materials, furniture, lighting, electrical preferences, joinery requirements or design goals; - photographs, videos, plans, screenshots, drawings, documents or other materials you choose to provide; - information about your household needs, lifestyle, routines, preferences, priorities, budget and how you intend to use a space; - billing, payment and invoice information; - communications between you and Studio Ri Interiors, including emails, messages, enquiry forms, video calls, phone calls and social media correspondence; - feedback, testimonials, reviews or survey responses; - website usage information, analytics data, cookies and similar digital information.

We generally do not seek to collect sensitive information unless it is relevant to the service you request and you choose to provide it. Sensitive information may include information about health, disability, accessibility, family circumstances, cultural background or other personal matters that may affect how your home needs to function for you. If you provide sensitive information to Studio Ri Interiors, you consent to us collecting, using, storing and disclosing that information for the purposes for which it was provided, including understanding your brief, designing for your needs, delivering our services and communicating with you. Please do not provide sensitive information unless it is relevant to your enquiry, consultation or design service.

We may collect personal information directly from you when you: - visit or use our website; - submit a contact form or enquiry form; - join a waitlist; - subscribe to emails or newsletters; - book a consultation; - complete a questionnaire, project brief or onboarding form; - email, message, call or communicate with us; - provide plans, documents, photographs, videos or design information; - purchase or engage a Studio Ri Interiors service; - interact with us on social media; - provide a testimonial, review or feedback; - attend a meeting, consultation or design session; - otherwise provide information to us directly. Where it is reasonable and practicable, we will collect personal information directly from you. We may also collect information automatically when you use our website, including through cookies, analytics tools, pixels or similar technologies. We may receive information from third parties where relevant to your enquiry or service, including builders, suppliers, trades, consultants, referrers, collaborators, payment providers, website platforms, software tools or other service providers.

Most Studio Ri Interiors services commence with a lifestyle or project discovery questionnaire. This questionnaire may collect detailed information about your household, lifestyle, routines, design preferences, priorities, budget, frustrations, vision, property, builder arrangements and design requirements. We use questionnaire responses to understand your needs, develop the initial design brief, guide the design direction, prepare recommendations and deliver the agreed service. Because questionnaire responses form a key part of the design brief, you are responsible for ensuring the information you provide is accurate, complete and thoughtfully considered.

Studio Ri Interiors may collect and use personal information for purposes including: - responding to enquiries; - assessing whether our services are suitable for your needs; - preparing proposals, quotes, service recommendations or invoices; - providing consultations, design services, documentation, visualisations, reports, schedules or other deliverables; - understanding your home, lifestyle, preferences, priorities and design brief; - communicating with you; - managing bookings, waitlists, payments and client administration; - providing client support; - managing project timelines, revisions, feedback and deliverables; - communicating with your builder, trades, suppliers, consultants or chosen project team where relevant and with your knowledge or permission; - improving our website, services, systems and client experience; - sending updates, resources, newsletters or marketing communications where permitted; - keeping business records; - obtaining professional advice; - complying with legal, tax, accounting, insurance or regulatory obligations; - protecting our rights, business, website, intellectual property, clients and legal interests.

As part of our services, you may provide plans, drawings, builder documents, selections documents, photographs, videos, screenshots, inspiration images, floor plans, working drawings, electrical plans, cabinetry documents, specifications or other materials relating to your home or project. We use these materials to understand your brief, prepare design work, provide recommendations, create documentation, communicate design intent and deliver the agreed service. You must ensure you have the right to provide any materials you share with us. We take reasonable care when handling private home-related documents and information. However, these materials may need to be uploaded, stored, reviewed, processed or shared using third-party systems, contractors, cloud platforms or technology providers where reasonably necessary to deliver our services and operate our business.

Our website may use cookies, pixels, analytics tools and similar technologies to understand how visitors use the website, improve website performance, analyse traffic, support marketing activity, remember preferences and improve user experience. This information may include: - browser type; - device information; - IP address; - pages visited; - time spent on the website; - referral source; - general usage behaviour; - approximate location; - interaction with forms, links or pages. You can usually adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

Studio Ri Interiors may use third-party providers, contractors, consultants, software platforms, cloud storage systems, file-sharing platforms, communication tools, email platforms, scheduling tools, design tools, drafting tools, rendering tools, payment providers, accounting platforms, customer relationship management systems, project management systems, enquiry management systems, automation tools, analytics tools, website platforms and other digital services to operate our business and provide our services. This may include support with: - administration; - client enquiries; - client relationship management; - scheduling and bookings; - invoicing and accounting; - payment processing; - file storage; - file sharing; - cloud backup; - email and communication; - project management; - design development; - drafting; - rendering; - visualisation; - document preparation; - schedules; - proofreading; - workflow support; - automation; - AI-assisted functionality; - technical support; - website hosting, forms and analytics. Information shared with these providers is limited, where reasonably practicable, to what is needed for the relevant business or service purpose. Third-party providers, contractors, software platforms and cloud systems may be based in Western Australia, interstate or overseas. They may store, process or access information in Australia or overseas and may have their own terms, privacy policies, security measures, data handling practices, system limitations and availability. Studio Ri Interiors takes reasonable steps to work with reputable providers and protect personal information. However, we cannot guarantee the security, availability, policies, actions or systems of third-party providers, contractors, platforms or tools.

Studio Ri Interiors may use AI-assisted tools or functionality as part of broader business, administrative, drafting, proofreading, workflow, research, organisation, documentation, scheduling, correspondence or communication processes. These tools support our internal workflow and service delivery. They do not replace Studio Ri Interiors' design judgement, client review process or responsibility for final deliverables. Every final design decision, recommendation and deliverable is prepared under the direction of Studio Ri Interiors. Where AI-assisted tools are used, we take reasonable steps to limit information shared to what is reasonably necessary for the relevant business or service purpose. Where a provider gives us a meaningful choice, Studio Ri Interiors does not authorise that provider to use your personal information to train publicly available AI models. We do not knowingly use personal information to make solely automated decisions that produce legal or similarly significant effects for clients.

Studio Ri Interiors may disclose personal information where reasonably necessary to: - provide our services; - communicate with you; - prepare design work, documentation, visualisations or deliverables; - work with contractors, consultants, assistants, drafters, renderers, designers or administrative support providers; - operate our website, forms, booking systems, email systems, client systems, accounting systems, cloud storage, file-sharing systems, payment systems, CRM systems, enquiry management systems or other business platforms; - communicate with builders, trades, suppliers, installers, consultants or other members of your chosen project team, where relevant and with your knowledge or permission; - process payments or issue invoices; - manage business records; - obtain legal, accounting, insurance, business or technical advice; - comply with legal, tax, accounting, regulatory or insurance obligations; - respond to lawful requests, disputes or legal processes; - protect our rights, safety, property, business, clients, website users or intellectual property; - complete a business transaction, restructure or transfer if the business is sold, transferred or reorganised. We do not sell your personal information. We do not disclose your personal information to third parties for their own marketing purposes.

Some of the third-party tools, contractors, platforms, cloud systems or providers we use may be located outside Australia or may store, process or access information outside Australia. Where practicable, Studio Ri Interiors will take reasonable steps to work with reputable providers and limit information shared to what is reasonably necessary. Because cloud platforms, software providers and their subprocessors may change over time, it may not always be practicable to specify every country in which information may be stored, processed or accessed. By using our website, submitting information or engaging our services, you acknowledge that your information may be stored, processed or accessed by third-party providers, contractors, software platforms or cloud systems located in Australia, interstate or overseas.

If you purchase a service or make a payment to Studio Ri Interiors, payment may be processed through third-party payment providers, invoicing systems, checkout platforms, booking platforms or buy-now-pay-later providers. Studio Ri Interiors may collect and store billing information required for invoicing, accounting, tax and business record purposes. We do not generally store full credit card details. Payment providers may collect and process payment information in accordance with their own terms, privacy policies and security practices.

If you subscribe to our newsletter, download a resource, join a waitlist, submit an enquiry, purchase a service or otherwise provide your details, we may send you emails about Studio Ri Interiors, design resources, updates, services, availability, launches, offers or related content where permitted by law. You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly. We will action unsubscribe requests within a reasonable time. Even if you unsubscribe from marketing emails, we may still send you service-related or administrative communications where necessary, such as information about an enquiry, booking, invoice, project, service or legal matter.

If you interact with Studio Ri Interiors on social media, including Instagram, Facebook, LinkedIn, Pinterest or other platforms, we may collect or view information you make available through that platform, such as your username, profile information, comments, messages, tags or interactions. Your use of social media platforms is also governed by the privacy policies and terms of those platforms. Please avoid sending sensitive project information, private documents, floor plans, addresses, payment information or confidential project decisions through social media direct messages. Active client project communication should occur through the agreed communication channel set out in your proposal, service agreement, onboarding information or written correspondence.

If you provide testimonials, reviews, feedback, photographs, videos, project comments or other content to Studio Ri Interiors, we may use that content for business, portfolio, website, educational, social media or marketing purposes unless you tell us otherwise in writing. Studio Ri Interiors may refer to completed or in-progress design work for portfolio, educational, marketing or promotional purposes. We will only publish material that identifies you, your home or your project where you have given consent. You may withdraw that consent for future use at any time by contacting us. We may use de-identified or non-identifying examples of our work, process, documentation, plans, renders, design concepts, visuals or outcomes for portfolio, educational, marketing or promotional purposes. If you require confidentiality around your design engagement, please notify us in writing before work commences so this can be discussed and recorded.

Studio Ri Interiors takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include storing information within reputable access-controlled platforms, password protection, access controls, secure cloud storage, trusted software providers, internal processes and limiting access to those who need the information to perform their work. However, no website, email system, cloud platform, software tool, AI-assisted tool, payment system or digital storage method is completely secure. You provide information to us at your own risk and should avoid sending information that is highly sensitive or unnecessary for the service requested.

If Studio Ri Interiors becomes aware of a data breach involving personal information, we will take reasonable steps to assess and respond to the breach. Where required by law, we will notify affected individuals and relevant authorities.

Studio Ri Interiors retains personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal, tax, accounting, insurance or regulatory obligations, resolve disputes, enforce agreements and protect legitimate business interests. The length of time we retain information may depend on the type of information, the nature of your interaction with us, whether you became a client, legal requirements and business record obligations. When information is no longer required, we will take reasonable steps to securely delete, destroy, archive or de-identify it, subject to legal, business, insurance or record-keeping requirements.

You may contact Studio Ri Interiors to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding. There is no charge for making an access or correction request. However, where permitted by law, a reasonable cost may apply to providing access in some circumstances. We may refuse access or correction in certain circumstances permitted by law, including where a request is unreasonable, unlawful, impractical, would compromise another person's privacy, would reveal confidential business information, or where we are otherwise permitted to refuse.

Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent by contacting us. Withdrawing consent may affect our ability to provide certain services, communicate with you, maintain your booking, complete your design work, retain project information or continue an engagement.

Where practicable, you may interact with Studio Ri Interiors anonymously or using a pseudonym. However, for enquiries, consultations, bookings, purchases, client services, project work, invoicing, payment, legal obligations and design services, we may need to identify you and collect accurate contact, project and billing information.

Our website and services are intended for adults. We do not knowingly collect personal information from children without the involvement or consent of a parent or guardian.

Our website, emails, resources or deliverables may include links to third-party websites, social media platforms, suppliers, retailers, resources, payment providers, booking platforms or other external services. Studio Ri Interiors does not control and is not responsible for third-party websites, content, privacy policies, terms, security, products, services, pricing, accuracy, availability or practices. Accessing third-party links is at your own risk.

If you have a concern about how Studio Ri Interiors handles your personal information, please contact us first so we can try to resolve the issue. Please provide enough detail for us to understand and investigate your concern. We may need time to review the matter and respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority. The OAIC can be contacted through oaic.gov.au.

Studio Ri Interiors may update this Privacy Policy from time to time to reflect changes in our practices, systems, services or legal obligations. The updated version will be published on our website with a revised "Last updated" date. Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.

For questions about this Privacy Policy or how Studio Ri Interiors handles personal information, please contact: Studio Ri Interiors Email: hello@studioriinteriors.com.au Mail: PO Box 437, Success WA 6164 Location: Perth, Western Australia ABN: 12 135 962 747